Ordering & Shipping Policy

Effective for all orders placed through CanadianSweets.com

⸻

Account & Order Requirements

To place an order with CanadianSweets.com, you must create an account with your name, email, and a secure password.
• Minimum order subtotal: $100 US
• We serve business customers only. Our wholesale pricing and product availability are reserved for retailers and organizations.
• We do not support individual purchases or orders below our minimum threshold.

We recommend using a commercial delivery address to ensure secure receipt. Once a package is marked as delivered by the courier, CanadianSweets.com is not responsible for any loss or theft.

⸻

Order Processing

• Orders are processed Monday to Thursday, typically within 2–4 business days.
• Fridays are excluded from order processing.

⸻

Shipping Destinations
CanadianSweets.com ships exclusively to the United States.
Shipping to other countries is available only by special request and must be arranged in advance with our team.

We do not ship to Canadian addresses.

• U.S. shipments are sent via FedEX, UPS, or DHL, depending on order size and destination.
• To ensure smooth customs clearance, we recommend keeping U.S. orders under $1,000 CAD.
• All customs duties, import taxes, and fees are the responsibility of the customer.

For international shipping outside the USA, please contact us directly to explore options.

⸻

Shipping Costs
• Free shipping is not available.
• Shipping rates and applicable taxes are calculated at checkout based on order weight, dimensions, and destination.
• Any customs or brokerage fees are the responsibility of the customer.

⸻

Shipping & Weather Advisory

While we do our best to ensure safe delivery, CanadianSweets.com is not liable for delays or damage during transit.
• In warmer months, we recommend selecting expedited shipping to reduce the risk of melting.
• We may hold shipments over the weekend to protect product integrity.

We cannot be held responsible for damage due to extreme weather conditions.

⸻

Damaged or Lost Shipments

If your order arrives damaged, opened, or defective, please contact us immediately with photographic evidence of the issue.
• Claims without photos cannot be processed.
• If the item is discarded before contacting us, we cannot provide assistance.

If a shipment is marked lost, we’ll work with the carrier to investigate, but we are not responsible for packages marked as delivered.

⸻

Stolen or Missing After Delivery

If your order is marked as delivered (e.g., left at your door or mailbox) and goes missing, it is your responsibility to contact the shipping carrier and file a claim through their delivery insurance.

We recommend monitoring tracking updates and choosing secure delivery locations.

⸻

For questions or special shipping requests outside the USA, contact us at [email protected].