Return & Refund Policy

Effective for all purchases made through CanadianSweets.com

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General Policy

Due to the consumable nature of our products, returns and exchanges are not accepted on candy, snacks, or any food-related items.

If you encounter any issues with your order, please contact us at [email protected] within 7 days of receiving your parcel.
To help us resolve the issue quickly, include photos of the packing slip and affected items.

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Non-Returnable Items

The following items are non-returnable and non-refundable:
• Perishable goods (including all candy and food products)
• Custom or special-order products
• Gift cards

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Damages & Issues

If your order arrives damaged, please notify us within 5 business days of delivery.
• Submit clear photographs and a description of the issue.
• We will assess your claim and, if approved, offer either a refund or a replacement item.

For partial damage to multi-item cases, we will refund only the portion related to the damaged items, not the full case.

All damage claims must be submitted within the specified timeframe for consideration.

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Refunds
• Approved refunds will be issued to your original payment method within 10 business days of approval.
• Refunds exclude original shipping costs, and return shipping is not covered by CanadianSweets.com.
• A 15% restocking fee may apply to any authorized return of non-consumable items.

If more than 15 business days have passed since your refund was approved, please reach out to our Customer Service team.

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Price Adjustments

CanadianSweets.com does not offer price adjustments on any past or future orders.